CONFERENCE DAY 2 – Wednesday 1st March 2017

8:30 AM - 9:00 AM Registration and Morning Networking

9:10 AM - 9:50 AM The Role of People Engagement and Communication in Delivering Sustainable Change

- What are the key strategies to engage employees and improve productivity to achieve successful and sustainable change?
- What are the key strategies to ensure people remain productive yet engaged all the time?
- Role of communication in managing change effectively
- Key tips to influence change through communication and engagement

9:50 AM - 10:30 AM Developing a Robust Change Management Programme to Gain Staff Buy-in

- Understanding the benefits of aligning the processes management to create standard global processes
- Facilitate organizational capability to empower leaders and employees
- Setting-up SLAs, KPIs and ensuring that your talent has the capability to take on value-add tasks

10:30 AM - 11:00 AM Morning Networking and Refreshment Break

11:00 AM - 12:20 PM Interactive Roundtable Session

Roundtable One: Process Excellence
- How do you create an improvement culture for continues improvement in the long run?
- Benchmarking– how fast have you moved up in comparison to your peers?
- Is it time to review your process metrics? Have you set up the right KPIs?

11:00 AM - 12:20 PM Interactive Roundtable Session

Roundtable Two: Leveraging Shared Services Competencies Involving Multiple Functions Within it
- Clearly understanding the benefits in order to drive standardization of processes and capabilities
- How to stay ahead by aggressive automation and leveraging the core functions to further digitalise
- Dismantling the overall structure of shared services to further unlock the hidden value and help take the business to the next level

12:20 PM - 1:20 PM Networking Lunch

1:20 PM - 2:00 PM How to Successfully Embed New Processes into Your Organization

- How to develop a structured change management program using lean principles and innovative methodology
- Identifying who the change will affect and communicating the change to the key stakeholders
- Reinforcing the processes and coaching management to support and on-board the change
- Developing training materials and portals for inducting new employees

2:00 PM - 2:40 PM Harmonising Processes to Enable Delivery of Cost-E ective, Flexible and Reliable Services

- Process excellence – Developing and maintaining a harmonized process and technology model
- Identifying and evaluating the best functional processes in each of the business units for inclusion into the SSC structure
- Spreading the transformation for different sites globally - the governance at global, regional, and local level across business units
- Maintaining SSC-client relationship, KPIs, regular review and corrective actions

2:40 PM - 2:10 AM Afternoon Networking & Refreshment Break

3:10 PM - 3:50 PM Implementing Lean to Drive Continuous Improvement in the Shared Services Environment

- Understanding the why: defining how and where Lean Principles can be applied to
- Building your road-map to continuous improvement
- Delivering efficiency gains and improving your SSC KPIs using lean principles of visualization and empowerment at the base level of the organization

3:50 PM - 4:30 PM Panel discussion: “If I Had to Do It All Over Again I Would…”

- Did we pick the right location/model/processes for our SSO?
- Were our change management initiatives enough to overcome the worries about our initiatives?
- Would anything I’ve learned since have made implementation go quicker?
- Key learning areas in Asia about tax, compliance, and regulation

4:30 PM - 4:40 PM Close of Main Conference