CONFERENCE DAY 1 - Tuesday 28th February 2017

8:30 AM - 8:00 PM Registration and Morning Networking

9:10 AM - 9:50 AM Four Key Steps of Building a Solid Business Case and Jumpstarting your SSO Journey

- Putting together a persuasive business case to convince your stakeholders
- Calculating the anticipated benefits that will create value for your organization
- Projecting potential costs and internal/external resources
- Conducting risk analysis to prevent potential changes

9:50 AM - 10:30 AM Beginning your Shared Services Journey – What to Know and What to Avoid?

- Defining goals: What do you want to achieve out of your shared services?
- Why do 60 to 70% of new shared services initiatives fail?
- Discovering the best techniques to manage attrition in your organization
- Defining your mid and long term strategy road-map of planning and launching a global shared services
- Successfully quantify and communicate both the financial and strategic benefits of shared services in a way that is meaningful to the business


10:30 AM - 10:40 AM Speed Networking

An effective and structured interactive session designed to help you expand your network through one-on-one conversations

10:40 AM - 11:10 AM Morning Networking and Refreshment Break

11:10 AM - 12:30 PM Interactive Roundtable Session


Roundtable One: Enabling your High Potential Talent and Leaders to Become Future-Ready Digital Leaders
- How do you transform your multi-generational talent to be agile, innovative and digitally savvy?
- Helping employees develop a digital mind-set to successfully operate in a competitive market
- Using your multi-generational talent to reverse mentor your senior leaders
- Changing your approach to digital engagement



11:10 AM - 12:30 PM Interactive Roundtable Session

Roundtable Two: Choosing the Right Location for Your Shared Services - a Strategic Shoring Cost-Benefit Analysis
- Discussing the main drivers in your location strategy
- How far ahead should your view be when deciding upon locations?
- Understanding your service requirements and how this feeds into your shoring strategy
- Considering people, costs and environment
- Reviewing emerging market prospects in Asia, in particular, Vietnam, Pakistan and Sri Lanka

12:30 PM - 1:30 PM Networking Lunch

1:30 PM - 2:10 PM Choosing the Right Long Term Strategy to Ensure Shared Services Success

- Developing the fundamental vision for your shared services
- Centralizing transactional processes and standardizing and automating various parts for maximum efficiency
- Best practice on how to develop an accurate current state baseline to compare against external benchmarks and highlight key opportunities for cost reduction


2:10 PM - 2:50 PM Panel discussion: Balancing the Pros and Cons: Outsourcing, Captive, Offshoring?

- What are the issues that you need to weigh up to ensure you choose what is absolutely right for you?
- Determining how to prioritize which SSC business model is best for you and why
- Understanding which processes to outsource, whether to go near or to offshore and what has to stay in-house
- Assessing the essential criteria necessary to make the final decision: cost, resources, infrastructure, communication

2:50 PM - 3:20 PM Afternoon Networking & Refreshment Break

3:20 PM - 4:40 PM Interactive Roundtable Session

Round-table One: How Can you Ensure the Workforce is Engaged and Measured on Performance in your SSC?
- Are you satisfied about the way your organisation attracts and retains top talent in Asia’s competitive talent market? Why?
- Have you implemented any innovative workplace initiatives?
- How much of your HR process is automated?

3:20 PM - 4:40 PM Interactive Roundtable Session

Roundtable Two: Talent Management
- How can you ensure the workforce is engaged and measured on performance in your SSC?
- Deciding whether to start afresh with new staff or to try changing the mentality of current employees?
- How can you generate a positive working environment to promote growth in your SSC?

4:40 PM - 5:20 PM How to Manage the People Side of the Shared Services Equation

- How to empower your team and ensure they have good relationships with customers
- Conducting training and up-skilling around customer service and customer relationship management to become effective business partners with the organization
- Change leadership – mastering the key to successful transformation

5:30 PM - 5:35 PM Close of Day One